Terms of Services
Junk Gone Hauling and Junk Removal Services Terms & Conditions
This document was last updated on June 25, 2025
Welcome to Junk Gone Hauling & Junk Removal Services (“Junk Gone,” “we,” “us,” or “our”). By accessing or using our website https://junkgonehaulingandjunkremovalservices.com (“The website”) and our services, you agree to be bound by these Terms of Service. Please read them carefully.
1. Services Offered
Junk Gone provides professional junk removal and hauling services for residential and commercial clients. Our services include, but are not limited to:
- Junk removal
- Appliance Removal
- Mattress Removal
- Furniture Removal
- Hoarder Cleanout
- Hot Tub Removal
- Construction Debris Removal
- Cleanouts
- Piano Removal
- Estate Sale Clean Out
- Storage Unit Clean Out
- Christmas Tree Removal
- Dumpster Rentals
- Demolition Services
2. Scheduling and Appointments
Appointments can be scheduled via our website or by contacting us directly. We offer flexible scheduling to accommodate your needs. Please note:
- Service windows are provided in two-hour blocks.
- We will notify you if there are significant changes to the estimated arrival time.
- Ensure that the items for removal are accessible and that any necessary permissions for property access are secured.
3. Estimates and Pricing
Our pricing is based on the volume and type of items to be removed. We provide:
- Free, no-obligation estimates.
- Transparent pricing with no hidden fees.
- Final pricing confirmed upon on-site assessment.
- Additional charges may apply for items requiring special handling or disposal.
4. Payment Terms
Payment is due upon completion of the Services. We accept various forms of payment, including credit/debit cards and cash. A valid payment method must be provided at the time of booking.
5. Cancellations and Rescheduling
Payment is due upon completion of the Services. We accept various forms of payment, including credit/debit cards and cash. A valid payment method must be provided at the time of booking.
Rescheduling: You may reschedule your appointment without penalty by providing at least 24 hours’ notice.
Cancellations: Cancellations made less than 24 hours before the scheduled service may be subject to a cancellation fee.
6. Customer Responsibilities
We reserve the right to refuse service if:
- Provide accurate information regarding the items for removal.
- Ensure safe and unobstructed access to the items.
- Be present during the service window or designate an authorized representative.
7. Limitations and Refusals
We reserve the right to refuse service if:
- Items are hazardous or prohibited by law.
- Conditions pose a safety risk to our team.
- Items are not as described during the booking process.
8. Liability
Junk Gone is not liable for:
- Damage to items not intended for removal.
- Pre-existing damage to property.
- Loss of items not designated for removal.
Our team exercises care during the removal process, but we recommend removing valuable or fragile items from the service area.
9. Recycling and Donations
We prioritize eco-friendly disposal methods:
- Items in good condition may be donated to local charities.
- Recyclable materials are taken to appropriate facilities.
- Non-recyclable items are disposed of responsibly.
10. Electronic Communications; Phone Calls
By providing your contact information, including your phone number, you consent to receive autodialed calls, pre-recorded or artificial voice messages, SMS/MMS texts, and other electronic communications from Junk Gone Hauling & Junk Removal Services, even if your number is on a corporate, state, or national Do Not Call List. Message frequency may vary. Standard message and data rates may apply.
Opt-Out Instructions: To stop receiving messages, reply “STOP” to any SMS. For assistance, reply “HELP” or contact us at (408) 310-0246 or junkgone21@gmail.com.
This consent is not a condition for purchasing services. By providing your number, you confirm that you have the authority to consent and agree to our Privacy Policy and these Terms.
We may record communications for quality purposes. Electronic communications satisfy any legal requirement for written communication.
11. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
12. Changes to Terms
We may update these Terms from time to time. Changes will be posted on our website with the updated effective date. Continued use of our Services constitutes acceptance of the revised Terms.
13. Contact Information
For questions or concerns regarding these Terms, please contact us at:
Junk Gone Hauling & Junk Removal Services
396-A 4st Hollister, CA 95023
junkgone21@gmail.com