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Junk Removal FAQs
Straight answers about pricing, what we haul, scheduling and payment, for every city we serve.
Locally owned · Free estimates · We answer 24/7
Here’s how junk removal works with Junk Gone: you send photos, we send a flat-rate price, and once you approve it we show up, carry everything out and sort it for recycling and donation. The questions below cover the details. Don’t see yours? Call or text (408) 310-0246; we answer 24/7.
Mention our website for up to $50 off.
Discount applies at Junk Gone’s discretion; every job is different, and the final price is confirmed after we see the items.
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Pricing and estimates
How much does junk removal cost?
Every job gets a flat-rate quote based on how much space your items take up in our trailer and how hard they are to reach. Text a few photos to (408) 310-0246 and you'll get a free estimate before anything is scheduled. Our junk removal cost guide explains what goes into the price.
Are estimates free?
Yes. Photo estimates by text are free, and there's no obligation.
Are some items priced separately?
Yes. Items with their own disposal charges, like tires, mattresses, box springs and appliances, are listed separately on your quote, so you know exactly what you're paying for.
What if there's more junk than we quoted?
If you add items or the job changes, we go over the new price with you and get your OK in writing or by text before we do the extra work.
Do you offer discounts?
Mention our website when you call or text for up to $50 off. The discount applies at Junk Gone's discretion; every job is different, and the final price is confirmed after we see the items.
What we take and what we don't
What do you take?
Almost anything non-hazardous: furniture, mattresses, appliances, electronics and TVs, hot tubs, pianos, yard waste, construction debris, cardboard, and everything left after a move or cleanout. See all of our services.
What won't you take?
Hazardous materials, including paint, solvents, fuel, propane tanks, pesticides, pool chemicals, asbestos and car batteries. Your county's household hazardous waste program takes those. We never transport hazardous materials.
Do you take electronics and TVs?
Yes, including big flat screens and old tube TVs. See e-waste and TV removal.
Can I haul it to the dump myself instead?
Sure. Our San Jose dump guide and Hollister dump guide list the landfills and transfer stations, what they take and who to call.
Rules for drop-off sites and city programs change; check each site before hauling anything yourself.
Scheduling and the day of the job
How do I book?
Call or text (408) 310-0246, or use the request form on our contact page. We send an estimate you can approve electronically. Once it's approved, a deposit holds your time slot.
Do you offer same-day junk removal?
Often, yes. When our schedule has an opening we can come the same day. Call or text early and we'll tell you the soonest time.
What are your hours?
We answer calls and texts 24/7, and we schedule jobs around your day.
Do I need to be home?
Not always. If the items are outside or somewhere we can reach, we can do the job while you're away and send photos when it's done.
Do I need to bring everything to the curb?
No. We carry items out from wherever they are: upstairs, the backyard, the garage or a storage unit.
Where we work
Where do you work?
All of San Jose and Santa Clara County, San Benito County, and nearby cities in Santa Cruz and Monterey counties. See the list of cities below.
Do you serve my San Jose neighborhood?
Yes, all of San Jose, including Willow Glen, West San Jose, Evergreen, Silver Creek and Almaden Valley.
Cities we serve:
Not on the list? Call or text anyway. We go a little farther for bigger jobs.
Paying for your job
How can I pay?
We accept Zelle, Apple Pay, Venmo and cash.
When do I pay?
A deposit confirms your appointment, and the balance is due when the job is done.
Donating, recycling and tipping
What happens to my stuff?
Every load gets sorted three ways: recycle, donate, dispose. Recyclable materials go to recyclers, usable items go to donation centers that will take them, and only what's left goes to a licensed landfill or transfer station. More on how we recycle and donate.
Where can I donate things myself?
See our donation guides for San Jose, Gilroy, Morgan Hill and Hollister.
Do I need to tip the crew?
No, tips are never expected. If you'd like to thank the crew, it's appreciated, but our price is the price.
Prefer a form? Request a pickup time
Calling or texting is fastest. If you’d rather fill out a form, tell us what’s going and add a photo if you can. This sends a request, not a confirmed booking. We’ll call or text to confirm the time and your price.
Ways to pay
- Zelle
- Apple Pay
- Venmo
- Cash
No payment is needed to request a time.
Still have a question?
Call or text (408) 310-0246 with a photo for a free estimate. We answer calls and texts 24/7.